Terms and Conditions
Welcome to Hexedra Studio!
Thank you for choosing us for your projects. These Terms and Conditions govern the use of our website (https://www.hexedra.studio) as well as the commercial relationship between our clients and Hexedra Studio. By accessing our website or hiring our services, you agree to the following terms.
1. Official Communication
1.1 Authorized Channels
All communication related to orders, changes, or support must occur through our ticket system within the Hexedra Studio Discord server. We are not responsible for any agreements or conversations held outside these official channels.
1.2 Team Contact Restrictions
It is strictly prohibited to contact Hexedra Studio freelancers or developers directly outside the Discord server for new requests, edits, or continued support.
1.3 Portfolio Rights
We reserve the right to display completed work on our social media, website, or portfolio unless the client explicitly requests otherwise before the project begins.
1.4 Liability Disclaimer
Hexedra Studio is not responsible for data loss, corrupted files, or damage caused by factors beyond our control, including technical failures or third-party tools.
2. Intellectual Property & Licensing
Unless otherwise stated, Hexedra Studio and/or its developers own the intellectual property rights to all materials, assets, configurations, designs, and visual content produced.
You may not:
Copy, resell, or sublicense our content.
Redistribute our assets without proper modification and licensing.
Claim our original content as your own.
3. Payments and Refund Policy
3.1 Project Start
Work will only begin once full payment or a previously agreed deposit has been received.
3.2 Accepted Payment Methods
Payments must be made exclusively through our official PayPal account. We will never ask for payments to personal accounts.
3.3 Changes and Additional Fees
Any modification requested after the project has started may require an additional fee. This will be determined by the team based on the complexity and scope of the change.
3.4 Refunds
Partial refunds (up to 75%) are only available under the following conditions:
The project has not yet started.
The client has not drastically changed the scope.
The delay or issue is not caused by the client.
No full refunds will be issued once the project has started or if the client fails to cooperate in a timely manner.
4. User Content and Comments
If you leave comments or submit content to our platforms:
You confirm that you own or have permission to use all submitted content.
Your comments must not violate any third-party rights or contain offensive or illegal material.
Promotional, defamatory, or misleading content is prohibited.
Hexedra Studio reserves the right to remove any content that violates these rules without prior notice.
4. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be communicated through our official channels. By continuing to use our services, you agree to be bound by the revised terms.